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RETURN OF GOODS
According to Article 27 of the Consumer Rights Act, every customer has the right to return goods purchased without giving a reason within 14 days from the date of receipt of the order.
If you wish to take advantage of this option, just send a completed and signed form (template below) to the address: [email protected] within this period, and return the ordered goods along with the form within the following 14 days.
RETURN FORM – TEMPLATE FOR DOWNLOAD
Important:
- You have 14 days from receiving the goods to inform us about the return
- Send the completed and signed form to: [email protected]
- Please return the goods along with the completed form and proof of purchase (transfer confirmation, invoice, email) to the email address [email protected]
COMPLAINT OF GOODS
According to the Civil Code (Articles 556–576), as the seller, we are responsible for legal or physical defects (non-compliance of goods with the contract) of sold items under warranty for 2 years from the date of delivery to the consumer.
You can make a report by completing and signing the complaint form below and sending it to: [email protected]
COMPLAINT FORM – TEMPLATE FOR DOWNLOAD
Important:
- Please return the goods along with the completed form and proof of purchase (transfer confirmation, invoice, email) to the email address [email protected]; the complaint will be processed within 14 days
- We will inform you by email or phone about the resolution
- If the complaint is deemed justified, we will replace the faulty product with one free of defects, remove the defect, or refund the equivalent amount to your account
- The delivery of goods from an accepted complaint is at the seller's expense
- Refunds to the account take up to 14 working days.